Award-winning Customer Service From Mercury®
Mercury Wins Two Prestigious Customer Service Awards
Including "Service Team of the Year"
CINCINNATI, - Jan. 21, 2015 - Mercury Payment Systems, a Vantiv company (VNTV) and a provider of payments technology and services for small- and medium-sized businesses (SMBs), announced today that it has received two prestigious awards for its customer service. The Customer Service Institute of America (CSIA) selected Mercury for the "2014 International Service Excellence Award" in the Medium Business category, and the National Customer Service Association (NCSA) selected Mercury as the "Service Team of the Year" for 2014.
"I am extremely proud of the Mercury team for exemplifying our commitment to service leadership," said Charles Drucker, chief executive officer at Vantiv. "At Mercury and Vantiv, customer service is more than just support, it`s part of our DNA. "For us, award-winning customer service is a cornerstone of our customer value proposition."
Mercury provides a "one-stop" service that is unique to the payments industry. Instead of referring merchants to different contact numbers for different questions, Mercury provides a single number available 24/7 for everything from billing questions, processing related issues, software support or hardware integrations. Because of this high level of service, four out of five Mercury clients say they would recommend Mercury to another business.
"When I visited Mercury`s customer service center I was quickly impressed by the passion and dedication of Mercury associates," said Christine Churchill, vice president of the ICCSO. "It is this high level of commitment and focus on results that we highlight with our International Service Excellence Award."
The CSIA is the entity designated by the International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. The awards are the world`s top customer service recognition for organizations and individuals that excel in service around the globe. Companies and individuals are judged according to rigorous criteria developed by the ICCSO.
The NCSA Service All-Star Awards are designed to recognize a service individual, a service team, and a service organization for going above and beyond their normal team duties. The NCSA, a membership organization, is designed to equip its members with information and skills to build customer relationships.
About Mercury Payment Systems
Mercury Payment Systems, a Vantiv (VNTV) company, is simplifying business by partnering with software companies and technology services firms to embed payment processing in front and back office applications. Mercury`s commerce technology is integrated into a broad set of point of sale systems, reaching merchants through an extensive partner network of more than 3,000 point-of-sale software developers and value-added resellers. Mercury`s award-winning customer service and value-added solutions help merchants streamline their business and build revenue through simple to use commerce solutions. For more information, visit www.mercurypay.com or the company`s locations in Durango or Denver, Colorado.
About Vantiv, Inc.
Vantiv, Inc. (VNTV) is a leading, integrated payment processor differentiated by a proprietary technology platform. Vantiv offers a comprehensive suite of traditional and innovative payment processing and technology solutions to merchants and financial institutions of all sizes in the U.S., enabling them to address their payment processing needs through a single provider. We build strong relationships with our customers, helping them become more efficient, more secure and more successful. Vantiv is the third largest merchant acquirer and the largest PIN debit acquirer based on number of transactions in the U.S. The company`s growth strategy includes expanding further into high growth payment segments, such as integrated payments, payment facilitation (PayFacTM), mobile, prepaid and information solutions, and attractive industry verticals such as business-to-business, ecommerce, healthcare, gaming, government and education. For more information, visit www.vantiv.com.
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1McKinsey 2012 Payments Study
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