Mercury Team Wins Stevie® Award for Customer Service
Vantiv company recognized for superior customer service for the second consecutive year
CINCINNATI — March 3, 2015 — Mercury Payment Systems, a Vantiv company (NYSE: VNTV) and a provider of payments technology and services for small- and medium-sized businesses (SMBs), was awarded a Bronze Stevie® award in the “Front-line Customer Service Team” category during the ninth annual Stevie Awards for Sales & Customer Service. Last year, Mercury took home the Bronze award in the same category.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. The awards were presented to honorees during a gala banquet on Friday, February 27 at the Bellagio in Las Vegas. More than 500 executives from the U.S.A. and several other nations attended.
Mercury manages nearly a half-million merchant and partner interactions annually with a dedicated customer service staff of more than 100 people based in Colorado.
“We’re honored that our team has won this award for the second year in a row. Customer service is more than just support, it is a core value of the way we operate,” said Matt Taylor, president of integrated payments at Vantiv. “It is because of this high level of service that four out of five Mercury merchants say they would recommend Mercury to another business, and that allows us to maintain some of the highest retention rates in the industry.”
More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 27% over 2014. Finalists were determined by the average scores of 139 professionals worldwide, acting as preliminary judges. Entries were considered in 54 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers. The Business Development categories are new for 2015.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About Mercury Payment Systems
Mercury Payment Systems, a Vantiv company, (NYSE: VNTV), is simplifying business by partnering with software companies and technology services firms to embed payment processing in front and back office applications. Mercury's commerce technology is integrated into a broad set of point of sale systems, reaching merchants through an extensive partner network of more than 3,000 point-of-sale software developers and value-added resellers. Mercury's award-winning customer service and value-added solutions help merchants streamline their business and build revenue through simple to use commerce solutions. For more information, visit www.mercurypay.com or the company's locations in Durango or Denver, Colorado.
About Vantiv, Inc.
Vantiv, Inc. (NYSE: VNTV) is a leading payment processor differentiated by an integrated technology platform. Vantiv offers a comprehensive suite of traditional and innovative payment processing and technology solutions to merchants and financial institutions of all sizes, enabling them to address their payment processing needs through a single provider. We build strong relationships with our customers, helping them become more efficient, more secure and more successful. Vantiv is the third largest merchant acquirer and the largest PIN debit acquirer based on number of transactions in the U.S. The company's growth strategy includes expanding further into high-growth channels and verticals, including integrated payments, ecommerce, and merchant bank. For more information, visit www.vantiv.com.
About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.
Learn More About Mercury
It's a big job to pick the perfect payment processing partner. This is a robust guide to get you equipped to ask all the right questions to potential providers.
At Mercury we are constantly searching for ways to help small to medium sized merchants grow, improve, and secure their businesses. Let us show you what we can do for you.