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touch screen point of sale

Find Out if a Touch Screen POS System is Right for Your Small Business

Chris Allen

The point of sale (POS) system is the nerve center of any business. Trusted with running a number of vital tasks, your business relies on your terminal completing these jobs efficiently and effectively. Regardless of how long you’ve been in business, needs change – does your POS system still have the features that are suited to your needs? One feature to consider is whether your business could benefit from touch screen technology.

The following are three advantages of a touch screen POS system. Could they give your business the boost it needs?

Ease-of-use 
As any business owner knows, training for a new technology can be time-consuming and difficult. In industries with high turnover, business owners will be required to spend a significant amount of time training new staff members on POS systems. Touchscreen systems are generally more intuitive for employees than cash registers and other old-fashioned payment processing systems. With the increasing prevalence of smartphones, people are now accustomed to selecting applications with the touch of a finger rather than punching in codes to navigate a computer system. An intuitive system means your business doesn't lose efficiency every time an experienced worker leaves and a new hire must be brought up to speed. Touchscreens may also be more accommodating for certain individuals who have difficulty operating a mouse or other old-fashioned technology (1).

Increased efficiency 
Training time isn't the only reason to implement touchscreen POS technology. These systems also increase efficiency across the board because it takes less time to tap an icon than it does to use a computer mouse or input code. In fact, research has found that response time increases 20 percent when staff members use touchscreen over a more traditional method (2). For businesses that serve long lines of customers, every second counts. Touchscreen technology enables workers to serve more customers at a faster speed. In addition, touchscreen POS solutions contain functionalities that increase back-office efficiencies. Business owners may also use POS systems for staff scheduling, which is a crucial part of effective operations.

Up-to-date technology 
When touchscreen POS systems first hit the market, they were a novelty. Now these systems are nearly ubiquitous. In many circumstances, customers will notice when a business isn't using a touchscreen POS for credit card processing and other tasks. Using the most up-to-date technology assures customers the business has an innovative mindset and keeps up with the times. If employees are still using outmoded cash registers or similar tools, patrons may wonder what else isn't updated, such as security features. Touchscreen POS systems don't just benefit the business, they give customers peace of mind. 

Switching your terminal to a touch screen POS system can decrease training time, increase efficiency, and ensure customer trust. While not every business will benefit from every latest system improvement, touch screen technology does have the potential to affect your business in significant ways.

  1.     http://www.corporatetechdecisions.com/article/supporting_a_millennial_workforce_with_touch_technology
  2.     http://smallbusiness.chron.com/benefits-touch-screen-technology-54942.html

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