MercuryLive™ Call Center
Direct interface. Direct support. Mercury provides free expert technical support around the clock.
Direct Support
When problems happen, fast resolution can save the business day. Get free, live, Colorado-based customer and technical support, 24/7. Our team of friendly experts is here to answer calls and emails anytime, day or night.
Customer Service
Customer service is a promise we keep. Our frontline customer service team quickly handles funding and credit card processing related requests, call routing, and other questions. Through proactive monitoring of our MercuryLive team’s calls and performance, we continually identify and implement new processes to improve merchant services and customer satisfaction.
Technical Support
When a merchant has technical problems, we help. Our technical support team handles difficult funding requests, bulk processing requests, and all POS, ECR, and terminal support issues. And, we know POS technology. Our experience with integrating our payment processing platform with hundreds of POS systems gives us a distinct advantage when it comes to solving technical issues quickly. We back up our technology—and the POS system—with expert technical support.
