Merchant Support

We team up with POS resellers to provide superior services and technical support for our merchants.

MercuryLive™, our free, 24/7 customer and technical support service ensures our merchants get the help they need when they need it. We're here to answer calls around the clock.

Working in partnership with POS resellers, we deliver more than payment processing. We deliver a comprehensive business solution that includes leading edge technology and value-added services.

Through this partnership, our merchants receive expert, POS-wise technical support. We work with our merchants, or their POS dealers, to solve technical issues promptly and efficiently.

Our MercuryLive support team delivers unique advantages to our business partners:

  • We support our technology directly
  • We audit new merchant processing activity after hours to ensure they are closing their batches and receiving funding
  • We staff our call center and live chat email service with trained experts in payment processing and POS-specific setups and features
  • We help our reseller partners deliver exceptional customer service with MercuryAlerts™ notification of merchant processing irregularities

Testimonial

Issues are rare, but if they do surface, Mercury makes them easy to fix.